| 翻訳と辞書 |
| Library assessment ： ウィキペディア英語版 |
Library assessment
Library assessment is a process undertaken by libraries to learn about the needs of users (and non-users) and to evaluate how well they support these needs, in order to improve library facilities, services and resources. In many libraries successful library assessment is dependent on the existence of a 'culture of assessment' in the library 〔Lakos, A. (2002). ''Culture of assessment as a catalyst for organizational culture change in libraries''. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), ''Proceedings of the Fourth Northumbria International Conference on Performance Measurement in Libraries and Information Services: Meaningful Measures for Emerging Realities'', (pp. 311-319). Washington, DC: Association of Research Libraries.〕 whose goal is to involve the entire library staff in the assessment process and to improve customer service.
Although most academic libraries have collected data on the size and use of their collections for decades, it is only since the late 1990s that many have embarked on a systematic process of assessment (see sample workplans)〔(University of Haifa, Library Assessment Team workplan )〕〔(Writing a library assessment workplan )〕 by surveying their users as well as their collections.〔Hiller, S. & Self, J. (2004). From measurement to management: using data wisely for planning and decision-making. ''Library Trends'', 52(1) 129-155.〕 Today, many academic libraries have created the position of Library Assessment Manager〔Wright, S. P. & Association of Research Libraries (2007). ''Library Assessment: SPEC Kit 303'', Washington, D.C., Association of Research Libraries.〕 in order to coordinate and oversee their assessment activities. In addition, many libraries publish on their web sites the improvements that were implemented following their surveys 〔(University of Haifa, You Said...We Did )〕〔(University of Manchester, You Said... We Did )〕〔(University of East London, You Said...We Did )〕〔(University of Northampton, You Said...We Did )〕 as a way of demonstrating accountability to survey participants.
Several libraries have undertaken renovation or expansion projects as a result of their assessment activities〔Gerke, J. & Maness, J. M. (2010). The physical and the virtual: The relationship between library as place and electronic collections. ''College & Research Libraries'', 71(1), 20-31.〕 as well as enhance resource discovery tools, improve web site usability and stop redundant services.〔Storey, T. (2006). (Are you asking the ultimate question? ) ''Next Space: The OCLC Newsletter'', 5, 10-11.〕
==Tools==
In order to determine what is important to library users and how satisfied they are with services, resources and physical space, library assessment utilizes a variety of research methods such as:〔Hernon, P. & Calvert, P. J. (1996). Methods for measuring service quality in university libraries in New Zealand. ''The Journal of Academic Librarianship'', 22(5), 387-391.〕〔Nitecki, D. A. (2001). Quality assessment measures in libraries, ''Advances in Librarianship'', 25, 133-162.〕 website usability testing, observation, 'In-Library Use' surveys,〔(University of Washington, 'In-Library Use' surveys )〕 focus groups, interviews, wayfinding, balanced scorecard, furniture usability, photo and mapping surveys, organizational climate, statistics and satisfaction surveys. The most widely used library satisfaction survey is LibQUAL+,〔Heath, F. (2011). Library assessment: The way we have grown. ''Library Quarterly'', 81(1), 7-25.〕 a service quality evaluation survey developed by the Association of Research Libraries (ARL) based on ServQUAL. Other satisfaction surveys are: the SCONUL Satisfaction Survey,〔(SCONUL Satisfaction Survey (UK) )〕 Insync Surveys (formerly Rodski),〔(Insync Satisfaction Survey (Australia) )〕 and Counting Opinions LibSat survey.〔(Counting Opinions LibSat survey (USA) )〕
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
■ウィキペディアで「Library assessment」の詳細全文を読む
スポンサード リンク
| 翻訳と辞書 : 翻訳のためのインターネットリソース |
Copyright(C) kotoba.ne.jp 1997-2016. All Rights Reserved.
|
|